Well, we had the problems with Hertz.com and its crappy vendor imperva with the horrible UNUSABLE captcha customer experience just now. So we try to use Avis on the Android App I have. Well, that is just as horrible experience if not worse. Also, using the Avis App has often been a problem for me. I’m pretty sure it works about 30% of the time. In a recent rental I “tried” to do in EWR New Jersey the Avis Android application was so bad I cancelled the reservation and spent more with Hertz (both hertz and avis and probably most of the other rental car companies also have this horrible egregious and legally questionable practice of giving you your RENTAL total cost which doesn’t have all the other mandatory fees so its completely misleading. I thought I was getting a weekly rental for $352 from Hertz and it ended up being over $700. What a joke.
But this is a question about why does Avis and specifically the Avis Android App suck so bad?
So I ask myself, why does the Avis Android App suck so much. Well, right now here is the play by play of how I cannot even login and the application is completely unusable. Avis and Hertz seem to never invest enough in technology. Most of their customer experience just SUCKS! I mean every time I rent from either of them its always a problem and mostly due to just bad technology especially Avis Android App. How many times have you gotten this screen? I get this everytime I used the App I think. It makes me so sad that Avis has such a bad experience.
See the image flow below. After using the Avis joint Amazon login and being authenticated and then of course wasting my entire time to pick the rental dates and time then I get this crap horrible experience of a useless and frustrating application.
Now I hate both Avis and Hertz at this moment. I just wasted 30 minutes of my life on both of them. The Automation of Automation fail happens too often !!! Rental car companies all seem to not have good technology! Has anyone else had just horrible and miserable customer experiences with Avis and Hertz technology?
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