I have been I think one of the longest gmail users since it started long ago. I actually pay for extra storage on Google.
Now that they have moved towards a paid model we also upgraded to a paid Workspace Edition.
The most horrible customer experience with Google that I know of is their Storage Warning.
This is the most useless screen I’ve ever seen and sadly … I”m the admin but i have no way to change my storage easily without jumping through 10 pages of hoops and then its is still not easy or possible.