I just do not see how this practice by OpenAI is “FAIR” or “RIGHT” or “Legal” to do this to paying users. This is such a painful and horrible product experience for paying customers to arbitrarily turn them off without any notice while they are in the middle or using a paid product of Chatgpt4. OpenAI SHOULD NOT charge then if they cannot provide access to the service we are paying for. If you still want to use this practice then how about WARNING the user you idiots that this will take effect in 2 or 3 more prompt interactions with x time.
What is furthermore BEYOND frustrating and horrible for the PAYING Customer is the idiotic (okay. poorly orchestrated and though through from an end customer viewpoint?) product manager approach to See image below. This is happening to me right now and the worst part is that the REDIRECT to 3.5 DOES NOT WORK. So I’m in an endless loop of hell from Openai clicking on a button to do nothing. It is just honestly a COMPLETELY horrible just horrible customer experience or more like CUSTOMER PAIN DESIGN. They should change the button from “Use default model” to “Please give me the worst possible Paid Customer Experience by OpenAI”.
I get there was some capacity issues awhile ago but this design and approach is BEYOND NON-CUSTOMER friendly. Its customer adversarial. Its just a horrible approach for any paid service.
- FURTHERMORE, if you really continue to have this horrible customer practice then at least be able to move the previous conversation and chat dialog back and forth between the models or AT LEAST parts of it.
Well, its 6 or 7 days later now and I have to actually THANK Chatgpt and Openai for releasing ChatGPT 4o – Omni-Model 1-2 days after I wrote this question about the HORRIBLE customer product experience of PAYING for ChatGPT Plus ONLY to CONSTANTLY lose access to the latest model of 4.5.
From my testing and experience it seems now that this has been fixed. I have not been subjugated to the horrible experience of paying for Plus this past week and then GETTING moved to a lower end model at all. Thank you OpenAI (and maybe Google since it seems that our friend Mira and OpenAI ONLY released Omni ChatGPT 4o to pre-empt Google’s Announcements). Either way – Thank you for a massively improved PAYING CUSTOMER EXPERIENCE AS OF NOW!
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It has been almost 3 months – june,july,august until we see problems again with OpenAI being incorrectly focused but then again this message is so confusing because GPT-4o is better overall I thought for me. Anyone else have thoughts on this?
Just got this at 4.30pm pacific. “You’ve hit the Plus plan limit for GPT-4. New responses will use GPT-4o until your limit resets after 6:10 PM.”
ChatGPT
I understand that hitting the limit can be frustrating, especially when you’re working on something important. The message you received indicates that you’ve reached the usage cap for GPT-4 in your current billing cycle or daily limit, and the system is switching to a more resource-efficient version, GPT-4o.
If you have concerns about your subscription or want to discuss this further, contacting support through the platform you’re using might help clarify things or find a solution.